General Terms and Conditions

Last Updated: April 2026

About Oudhi

Oudhi is an online women's fashion brand, a company incorporated under the laws of India with its registered office at 572 - 4 Vikas Nagar, Lucknow, Uttar Pradesh -226022. Our website oudhi.in is an e-commerce platform through which we sell women's clothing and accessories directly to customers in India. By accessing or using oudhi.in, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

Eligibility

To place an order on oudhi.in, you must be at least 18 years of age and capable of entering into a legally binding contract under the Indian Contract Act, 1872. By using our website, you confirm that you meet these requirements.

Account Registration

You may browse our website without creating an account. To place an order, you may check out as a guest or register an account. If you register:

You are responsible for maintaining the confidentiality of your account credentials. You are responsible for all activity that occurs under your account. You must notify us immediately of any unauthorised use of your account at legal@oudhi.in. We reserve the right to suspend or terminate accounts that violate these Terms & Conditions.

Products and Pricing

We make every effort to ensure that product descriptions, images, and prices on oudhi.in are accurate. However:

Product colours may appear slightly different on screen due to variations in display settings. As many of our products are handcrafted and hand-embroidered, minor variations in embroidery placement, colour, and finish are inherent to the nature of artisan work and are not considered defects. All prices on our website are in Indian Rupees (INR) and are inclusive of applicable GST. We reserve the right to change prices at any time. The price applicable to your order is the price at the time you complete your purchase. In the event of a pricing error on our website, we will notify you before processing your order and give you the option to proceed at the correct price or cancel your order for a full refund.

Orders

When you place an order, you are making an offer to purchase. Your order is confirmed once you receive an order confirmation email from us. We reserve the right to refuse or cancel any order at our discretion — including in cases of stock unavailability, suspected fraud, or pricing errors. In such cases, we will notify you promptly and issue a full refund.

Intellectual Property

All content on oudhi.in — including text, photographs, design, logos, and collection stories — is the intellectual property of Oudhi and protected under applicable Indian law. You may not reproduce, distribute, or use any of our content without our prior written permission.

User Conduct

By using our website, you agree not to:

Use our website for any unlawful purpose. Attempt to gain unauthorised access to our systems. Post or transmit any harmful, fraudulent, or misleading content. Place orders with no genuine intention to accept delivery.

Limitation of Liability

To the fullest extent permitted by law, Oudhi shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability to you in connection with any order shall not exceed the amount paid by you for that order.

Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes arising from your use of our website or your orders shall be subject to the exclusive jurisdiction of the courts of Lucknow.

Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, we have appointed a Grievance Officer:

Grievance Officer: Swapnil Chaudhary (Co-Founder - Oudhi)

Email: swapnil@oudhi.in

Address: 572 - 4, Vikas Nagar, Lucknow, Uttar Pradesh - 226022

Response Time: We will acknowledge your grievance within 48 hours and resolve it within 7 days of receipt.

Amendments

We reserve the right to update these Terms & Conditions at any time. The updated version will be posted on our website with a revised date. Continued use of our website after any changes constitutes acceptance of the new terms.