FAQs

Find answers to sizing, shipping, returns, and payment queries in one place.

If your question is not covered, contact customer services for direct support.

# How do I find my correct size?

- Sizing of our garments are decided basis the look each design is intended for, 2 inches larger than your body measurements at the bust, waist, and hip for a fitted look, this is the bare minimum margin each design needs to allow movement and comfortable fit. We give a margin of 3-4 inches between body and garment for a regular fit and a margin of 4-5 inches in case of Oversized fitted garments. Check the full size guide on each product page before you choose, different designs have different size charts depending upon the intended look and fit.

If you're between two sizes, we'd generally suggest sizing up for a relaxed fit, if you would like a regular fit dress to have a slim fit look, you can size down for something closer to the body.

In any case if you're still unsure, message us on WhatsApp with your measurements before you order. We'd rather help you get it right the first time than have you guess.

# What fabrics do you use, and how do they feel to wear?

- Mostly pure cotton flex, cotton-linen blends — chosen specifically for how they hold up on actual travel days and properties required for the occasion design is intended for, breathable, comfortable across long hours, subtle sheen for dressier occasions. Each product page tells you the exact fabric for that piece, occasion and place the design is intended for.

# which embellishment techniques do you use?

- We use applique, hand embroidery, machine embroidery, laces, pearls, katdana amongst many others. For embellishments have a very specific purpose which is to complete the story of that design in the most effective manner and whichever technique enhances that particular design is used. We test many versions before finalizing 'the one'.

# Will this design come back in stock?

- Once a design sells through, it's closed — we don't reprint or re-release a design in its original form. We run four drops a year, five new pieces each time, and each one is capped. If a piece you love is still available, that's the moment to get it. We usually make 60 - 90 units of each design across different sizes, for us uniqueness of each design is really important, in case you missed design and loved the story and really want it, you can message us, we may consider bringing something similar back. Our Oudhi Women program is curated for this specific purpose where women participate in the design process with us.

# How should I care for a hand-embroidered piece?

- Check the Details & Care section on the specific product page — care varies slightly by fabric and embroidery density. As a general rule thumb, designs with thread work should be hand-washed in reverse for light stains and dry clean for hard stains. Designs with thread work cannot be wringed and should be handled delicately.

PLACING YOUR ORDER — Payment, Trust & Checkout

# What payment methods do you accept?

- Cards, UPI, net banking, wallets, and Cash on Delivery — COD is available across most PIN codes.

# Why do I need to verify my phone number before I can pay?

- A functioning phone number with access to location services is required in order to successfully fulfill our delivery commitment to you. Also in order to deter fraudulent activity we use OTP verification to process genuine order placement only.

SHIPPING & DELIVERY

# How long will my order take to arrive?

- Standard delivery is 5–9 working days from dispatch. Orders are processed and dispatched the same day they're placed.

# Is delivery free?

- Yes, on all orders above ₹995. Below that, a standard shipping charge applies at checkout.

# Do you deliver everywhere in India? What about internationally?

- We currently deliver across most Indian PIN codes. For international delivery or anything urgent, message us on WhatsApp before placing your order and we'll confirm what's possible.

# How do I track my order?

- You'll get a tracking link the moment your order is dispatched, sent to the contact details you verified at checkout. You can also check order status anytime by logging in and visiting Track Your Order.

# What if I'm not available when my COD order arrives?

- Your courier will usually attempt redelivery — check your tracking link for updates, or message us on WhatsApp if you need to coordinate a specific time. 2 delivery attempts will be made before the order gets cancelled. We would request you to communicate your availability with our delivery partner. In you still feel you need any help, connect with us via WhatsApp we will help you out.

# Is there a COD handling fee?

- No, for COD orders we ask for a payment of Rs. 95.00/- upfront for confirmation, which is adjusted against the final value payable at the time of delivery.

RETURNS & EXCHANGES

# What's your return and exchange window?

- Returns are open for 7 days after delivery. Exchanges are open for 14 days after delivery. In both cases, the piece needs to be unworn, unwashed, with tags intact, and in its original packaging.

# Will I get my money back, or store credit?

- If the piece arrives unworn, unwashed and passes our quality check, we offer a full refund.

# How do I actually start a return or exchange?

- Message us on WhatsApp or email us with your order number, and we'll walk you through the next steps, including pickup if you're eligible for a free return. Alternatively you can initiate returns, exchanges from you Track Order tab in you account, via logging in by you phone number.

# Who pays for return shipping?

- Return shipping is free of cost.

# Can I exchange a piece for a different size instead of returning it?

- Yes — that's exactly what our 14-day exchange window is for, as long as the piece is unworn and in original condition.

# What items can't be returned?

- Sale items, final sale pieces, and anything that's been worn, washed, altered, or has tags removed.

AFTER YOU ORDER — Account, Support & Trust

# I have a problem with my order — who do I actually talk to?

- Message us on WhatsApp — it's the fastest way to reach a real person, not a bot. You can also email us or call directly; every interaction is handled personally, not through a ticketing system.

# What if I'm not satisfied with how a complaint was handled?

- You can write directly to our founder at swapnil@oudhi.in. You'll get a response within 24 hours and a resolution within 7 days, as required under the Consumer Protection E-Commerce Rules, 2020.

# Do you offer express delivery for something like an upcoming trip?

- Message us on WhatsApp before placing your order and we'll let you know what's possible for your dates and location.

# How do I know an Oudhi piece is genuinely handmade and not mass-produced?

- Every piece is hand-marked in a limited run — capped at 500 units and never repeated in its original form. You can see the embroidery variation between pieces in our product photography, and our artisan process is shown on our Instagram and Our Story page

# Is my payment information safe?

- Yes — payments are processed through Razorpay, who have ones of the best in industry cyber security network, we never see or store your card or banking details they are passed directly to Razorpay.

# Can I change or cancel my order after placing it?

- Message us on WhatsApp as soon as possible after ordering. If your order hasn't been dispatched yet, we can usually make changes or cancel it — once it's left us, it falls under our standard returns process instead.

# Do I have to create an account to order?

No — you can check out as a guest. Verifying your phone number does set up basic order tracking access, but a full account isn't required to complete a purchase.